Can You Send Le Creuset Back To The Factory To Be Repaired

Editor's note: since I published this post, I've received a lot of comments online and off past people frustrated with a different experience (and a much less positive one.) While I was satisfied (and seemingly lucky) with my experience, I'll leave the comments open, and welcome anyone to share their experience here every bit well. Did you managed to become your pot replaced? Did it non work? Keep in mind that we're all real humans here, and in no fashion continued to Le Creuset, and then permit's continue it friendly in the comments!

Hither'south a little story for you well-nigh my contempo feel with Le Creuset. (Spoiler: information technology ended happily!) Merely I'll showtime from the starting time: from early childhood, my favorite cooking memories involve sitting over the stove, stirring delicious things in Le Creuset pots. My mom has had the aforementioned large white French oven, and big bluish braiser for at to the lowest degree two decades. More, I suppose. I love the functionality of these pots, and the estrus distribution. They are perfect for soups and stews, braising, or even roasting in the oven.

Three years ago, I became a big kid, and got my own – a 7.25 quart round French oven, in Dijon. Information technology's a cheerful color, made my kitchen happy, and I used information technology every mean solar day. It felt skilful, having that pot, trusted, and would serve, in a pinch, as an effective weapon, in case of an intruder bursting into my kitchen.

While my mom'south pots have lasted with no problems for decades, alas, I must take purchased a lemon. Afterward a few years, the enamel on the bottom of the pot started neat, despite my gentle utilize with wooden spoons, typically depression-medium heat as specified past their recommendations, and simply gentle scrubbing. (You don't really ever need to use the thing on high, because of the fantastic cast atomic number 26.)

One day, I was heating upward some oil in the pan, and the enamel started exploding like tiny pieces of popcorn. I must acknowledge, I had no idea what to practise. I couldn't actually beget to drop several hundred dollars on a new pot, and reading threads on Chowhound made me nervous that Le Creuset might not replace it. But afterwards several months with express braising capabilities, I decided to have the plunge, and try my luck with the render procedure. In that location was no sense in sitting with a large, useless kitchen item. (I literally loved the pot so much that the idea of parting with information technology was horrific, even though I could non use it at the fourth dimension.) Hopefully, if you are in the same boat equally I was, this volition be of use.

Hither'southward what happened:

1. I called customer support, and asked for a Returns Merchandise Authorization number. They ask you to put the number both inside and outside your returns box, so don't send information technology to them without calling first! I chatted with the kind support folks for a fleck near my problem. They couldn't promise it would be replaced, merely they seemed kindly enough, that I'd chance it.

2. I washed out my deplorable pot, one last time. I had a big pot, and was a little nervous about finding something to ship it in. Fortunately, my vii.25 quart pot fit perfectly in the USPS priority aircraft box!You accept to pay for it yourself, simply at least this is fairly economical. Go USPS!

3. I wrote a kind note explaining what was wrong, just in example they didn't discover. I then purchased insurance on the item, and confirmation of delivery (only a few extra dollars, but totally worth information technology.) My thinking was if the postal service lost my pot, I'd become insurance, and be able to replace the thing anyway. There was a moment where I prayed this would actually happen, because at the fourth dimension, I nonetheless had my doubts about Le Creuset coming through. I also took a picture in the box, but in example. The total came to about eighteen dollars, which isn't gratis, merely also isn't a tenth of the cost of purchasing a new pot.

4. I waited. The support site says turnaround time is 2-4 weeks, although on the phone I was quoted 4-6 weeks. There'due south zero to really rails the procedure, or any grade of communication from the company. Merely yesterday, I came home, and there was a box on my doorstep. The box came dorsum in less than 3 weeks, and they fifty-fifty replaced it in the discontinued color of the original (Dijon).

If they don't find mistake with their workmanship, they offer a 75% discount off of the purchase of a new pot. (But they won't return the detail yous sent to them.) I think I would have had a tantrum if they had pulled this, but fortunately, things went well.

Moral of the story: this was an anxious month. I sent my well loved item back to the mill without promise of render. I wish they had a program that y'all could but exchange at an authorized signal of purchase, but I'grand certainly appreciative that I got my pot replaced! And bluntly, I wish I had done it sooner! I Beloved, Dear, LOVE my pot. And so, if there are any of yous sitting at dwelling with a pitiful Le Creuset, just have the plunge.